This Acceptable Use Policy (the "Policy" or "AUP") is an integral part of your agreement with Stash America LLC, a Nevada corporation ("Stash") for the provision of any services (collectively the "Services") set forth on a Service Order.
This Policy is designed to help protect Stash, its customers and the public from illegal activities and other misuse of the Services. The Policy is a non-exclusive list of the actions prohibited by Stash, and Stash reserves the right to modify the Policy at any time, effective upon notice to you. Stash reserves the sole and absolute right to interpret, apply, define and implement this Policy.
These provisions of the Policy below apply to You, and a Users being any other persons or entity that you permit to access or otherwise use the Services. For the purposes of this Policy you are responsible for the actions of a User.
You hereby agree to comply with the applicable trade and export regulations of the respective country in which the Services are provided.
Any use of the Services in a manner that may be defined or deemed to be statutorily illegal under applicable laws is a violation of this AUP. Such use includes, but is not limited to, use of the Services to distribute content or links to content involving child pornography, terroristic threats, phishing, credit card fraud, racketeering, defamation and slander.
Content and activities not permitted
You may not use any Stash Service to distribute content or links to content that Stash reasonably believes:
You also may not use any Services to facilitate the following activities:
Email Abuse Complaints
Should Stash receive an abuse complaint from an email recipient and/or any third party abuse monitoring agency (such as, but not limited to, the SpamHaus Project or SpamCop), Stash shall have the right to assume that the facts stated in such complaint are accurate and true unless you provide compelling evidence to the contrary.
Reporting Violation of the Acceptable Use Policy
Stash accepts reports of alleged violations of this AUP via firstname.lastname@example.org.
Reports of alleged violations should include name, contact information, IP address, and description of the violation. While Stash's policy is to use commercially reasonable efforts to review all third party reports and take appropriate actions as described within the resolution process set forth below, Stash will neither assume nor owe any duty to any third party that files a report alleging a violation of this AUP.
Resolution Process for Violations of Stash’s Acceptable Use Policy
The ultimate goal of this AUP is to balance the rights of our customers with the policies set forth in this AUP. The goal of the Resolution Process described below is to mitigate service interruptions while resolving potential violations of this AUP.
Our staff is dedicated to working with the customer in resolving potential violations. The resolution process below provides the process for resolving all potential violations. Timing for resolution differs according to the degree of the violation, the nature of the violation, involvement of law enforcement, involvement of third party litigation, or other related factors.
Overall, Stash is dedicated to working with the customer in resolving, where practical, all potential AUP violations prior to any interruption of the Services.
• Step 1: Identification of potential AUP violation:
Stash actively monitors its infrastructure and may, in the course of monitoring and managing its infrastructure, uncover potential violations of this AUP. AUP violations can also be identified through reports received from third parties as described above.
• Step 2: Notification and investigation of potential AUP violation:
A ticket will be generated under the customer's MyStashPro portal account with information regarding the potential violation of this AUP.
Following the generation of the ticket, Stash will work with the customer to investigate the reported violation and advise remedial actions required to resolve the violation.
Following such investigation, if Stash discovers there has been no violation of this AUP or the remedial actions have been completed by the customer to Stash's reasonable satisfaction, the applicable ticket will be closed and no further action will be taken.
• Step 3: If the reported violation of the AUP is disregarded or not properly addressed:
If the reported violation of this AUP is disregarded or not properly addressed by the customer, Stash may remove public access to the Services. If Stash takes this step, Stash may allow customer access to the Services via a secure non-public network, to allow the customer to complete any necessary remedial actions.
As soon as the violation is addressed to Stash's reasonable satisfaction, public access to the Services shall be restored. If you or the User will not or cannot resolve the violation of this AUP or fails to participate in Stash's resolution process, Stash may terminate the Services at its sole discretion.
Disclaimer: Stash retains the right, at its sole discretion, to refuse new Services to any individual, group, or business. Stash also retains the right to discontinue Services to customers with excessive and/or multiple repeated violations. No credit will be available under Stash’s Service Level Agreement for interruptions of Services resulting from AUP violations.